Our Commitment to Responsible Gaming
At 6baji, responsible gaming is not a checkbox or a legal formality — it is a genuine, ongoing commitment that shapes every feature we build, every promotion we run, and every interaction our support team has with players across Bangladesh. We believe that online gaming should always be an enjoyable form of entertainment, never a source of financial stress, emotional harm, or personal hardship.
The 6baji platform is designed with player protection at its core. From the moment you register an account, our systems are working quietly in the background to monitor for patterns that may indicate a player is losing control of their gambling behaviour — such as rapidly escalating bet sizes, unusually long session durations, or frequent large deposits followed by immediate withdrawals. When our systems detect these patterns, our responsible gaming team is alerted and will reach out proactively.
We recognise that Bangladesh has a growing online gaming audience, and we take our role in that community seriously. Whether you are placing a small BDT wager on a BPL cricket match or spinning the reels on a Pragmatic Play slot, we want that experience to be positive, controlled, and free from compulsion. The tools described on this page are available to every 6baji player at no cost and without any waiting period.
If you ever feel that your gambling is no longer under your control, please stop playing and contact our support team at [email protected] immediately. You do not need to be in crisis to reach out — our team is trained to help at any stage.
6baji's responsible gaming framework covers the following areas: age verification and enforcement, self-exclusion options, deposit and loss limits, session time-out features, reality-check notifications, and access to professional support resources. Each of these tools is described in full in the sections below.
18+ Age Restriction — Strictly Enforced
How We Verify Age
Every 6baji account is subject to age and identity verification as part of our KYC (Know Your Customer) process. When you register, you are required to provide your date of birth. Before your first withdrawal — and in many cases before your first deposit beyond a minimal threshold — you will be asked to submit a copy of a valid government-issued identity document such as:
- National Identity Card (NID) — the most commonly accepted document for Bangladeshi players
- Valid Bangladeshi passport
- Birth certificate (accepted in combination with a secondary identity document)
Documents are reviewed by our KYC team within one business day. Until age verification is complete, withdrawal functionality is restricted. Players found to have submitted false date-of-birth information will have their accounts permanently closed and any remaining balance forfeited.
Protecting Minors
If you share a device with a family member who is under 18, we strongly encourage you to use your device's built-in parental controls or a dedicated child protection tool to prevent minors from accessing the 6baji platform. If you have any reason to believe that a minor has opened or accessed a 6baji account, please report it to us immediately at [email protected]. We will investigate and take appropriate action without delay.
Do not share your 6baji login credentials with any other person, including family members. Your account is personal to you. Sharing login details with a minor is a serious breach of our Terms & Conditions and may result in immediate account suspension.
Self-Exclusion
Self-exclusion is one of the most powerful responsible gaming tools available at 6baji. It allows you to voluntarily block yourself from accessing the platform for a set period — or permanently — if you feel that your gambling is getting out of hand. Self-exclusion is free, immediate, and cannot be reversed before the chosen period expires.
How to Self-Exclude
- Log in to your 6baji account and navigate to the Responsible Gaming section of your account settings.
- Select Self-Exclusion from the list of available tools.
- Choose your preferred exclusion period: 1 month, 3 months, 6 months, 1 year, or permanent exclusion.
- Confirm your selection. Your account will be suspended immediately — you will be logged out and unable to log back in for the duration of the exclusion period.
- You will receive a confirmation email at your registered address. Keep this for your records.
Alternatively, if you are unable to access your account settings or need immediate assistance, you can request self-exclusion by emailing [email protected] with the subject line "Self-Exclusion Request". Our team will action your request within one hour during business hours, and within four hours at all other times, including nights and weekends.
What Happens During Self-Exclusion
While your self-exclusion is active, the following restrictions apply:
- You cannot log in to your 6baji account.
- You will not receive any promotional emails, SMS messages, or bonus offers from 6baji.
- Any pending withdrawals at the time of exclusion will be processed normally to your registered payment method.
- Any unplayed bonus balance will be forfeited at the time of exclusion.
- Your account data is retained securely in accordance with our Privacy Policy.
Returning After Self-Exclusion
If your self-exclusion period was time-limited and has expired, you may request account reactivation by contacting [email protected]. Reactivation is not automatic — our team will conduct a brief responsible gaming check before restoring access. We encourage players who have self-excluded to reflect carefully before returning to gambling, and to set fresh deposit and session limits upon reactivation. Players who chose permanent self-exclusion cannot request reactivation under any circumstances.
Deposit Limits
Setting a deposit limit is one of the simplest and most effective ways to stay in control of your gambling spend. 6baji allows every player to set a maximum deposit amount over a daily, weekly, or monthly period. Once your limit is reached, the platform will block any further deposits until the period resets.
Available Limit Types
- Daily deposit limit: The maximum total amount you can deposit within a single calendar day (Bangladesh Standard Time, UTC+6).
- Weekly deposit limit: The maximum total you can deposit across any rolling seven-day period.
- Monthly deposit limit: The maximum total you can deposit within a calendar month.
Limits can be set in Bangladeshi Taka (BDT) and apply across all deposit methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard. For example, you might set a daily limit of ৳2,000 to ensure your gaming spend stays within a comfortable budget.
Increasing and Decreasing Limits
You may decrease a deposit limit at any time, and the reduction takes effect immediately. If you wish to increase a deposit limit, a mandatory cooling-off period of 72 hours applies before the higher limit becomes active. This delay is a deliberate safeguard, giving you time to reconsider an impulse decision to increase your spend.
We recommend setting deposit limits as soon as you register your 6baji account, even if you feel fully in control of your gambling at this stage. Having a pre-set budget in place removes the temptation to chase losses in the heat of the moment.
Loss Limits
In addition to deposit limits, 6baji also offers a loss limit tool that caps the total amount you can lose across a defined period. Once your loss limit is reached, all real-money gameplay is suspended for that period. Loss limits follow the same daily / weekly / monthly structure as deposit limits and can be configured independently. Decreasing a loss limit takes effect immediately; increasing it requires a 72-hour cooling-off period.
Time-Out Features
Sometimes you simply need a short break from gambling without committing to a full self-exclusion. 6baji's time-out feature allows you to pause your account for a brief, defined period. Unlike self-exclusion, a time-out is a temporary measure designed for players who are in control but want to step back and reset.
Time-Out Periods Available
- 24 hours
- 48 hours
- 7 days
- 30 days
During a time-out, your account is suspended in the same way as a self-exclusion — you cannot log in, deposit, or place bets. Unlike self-exclusion, a time-out expires automatically at the end of the chosen period and your account is re-enabled without requiring any additional steps from you. Promotional communications are also paused during a time-out.
Reality-Check Notifications
For players who do not wish to take a full time-out, 6baji offers reality-check notifications — pop-up reminders that appear at set intervals during an active game session. You can configure these reminders to appear every 30 minutes, every hour, or every two hours. Each notification displays:
- The total time you have been playing in the current session
- Your net session result (total wagered minus total won, in BDT)
- A prompt to review your session or continue playing
Reality checks are particularly effective during extended slot sessions or live casino play, where time can pass quickly without the player noticing. We strongly encourage all players to activate reality-check notifications as a baseline safeguard, regardless of their current level of control.
Session Time Limits
You can also set a hard session time limit — a maximum duration for any single game session. When the limit is reached, your active game session is terminated and you are redirected to the responsible gaming page. You may start a new session if you choose, but the interruption provides a natural pause point to assess whether you want to continue.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or experience level. It often develops gradually, and many players do not recognise the warning signs until gambling has already begun to cause serious harm. The following indicators may suggest that gambling is becoming a problem rather than a form of entertainment.
If you recognise three or more of the signs above in your own behaviour, please stop playing and contact the 6baji responsible gaming team at [email protected]. There is no shame in asking for help — our team will treat your enquiry with complete discretion and compassion.
Talking to Someone You Trust
If you are worried about your gambling, speaking to a trusted friend or family member can be an important first step. People who are close to you may have already noticed changes in your behaviour and will often be relieved to have an honest conversation. Professional help is also available — please see the Support Resources section below for guidance on organisations that can provide confidential counselling and support for players in Bangladesh.
Support Resources
6baji encourages every player who is concerned about their gambling — or about the gambling of someone they care about — to seek professional support. While our in-platform tools and support team are always available, independent professional counsellors and helplines can provide a level of confidential, clinical support that goes beyond what any gaming platform can offer directly.
Where to Find Help
The following types of resources are available to players in Bangladesh and neighbouring countries who need support with problem gambling:
- National Mental Health Helpline: Bangladesh's national mental health support services can be reached via Kaan Pete Roi — a Dhaka-based emotional support and counselling organisation that handles calls related to depression, anxiety, and compulsive behaviour including problem gambling. Services are available in English and Bengali.
- General practitioner (GP) or doctor: A visit to your GP in Dhaka, Chittagong, Sylhet, or any other city can lead to a referral to a specialist counsellor with experience in addiction and compulsive behaviour.
- National Institute of Mental Health (NIMH), Dhaka: Bangladesh's primary psychiatric institution offers outpatient services for individuals dealing with behavioural addictions, including gambling disorder.
- Gamblers Anonymous-style support groups: Peer support groups following a 12-step model are available in major Bangladeshi cities. Your 6baji support agent can point you toward current group meeting schedules upon request.
For Family Members
Problem gambling does not only affect the player — it affects families, relationships, and household finances. If you are a family member or friend of someone whose gambling you are concerned about, 6baji recommends reaching out to your local community health centre or speaking with a counsellor who specialises in addiction-related family support. You can also contact us at [email protected] for guidance on how to help a loved one who may be struggling.
Seeking help is a sign of strength, not weakness. Thousands of players across Bangladesh have successfully managed and recovered from problem gambling with the right support in place. You are not alone, and help is available right now.
Contact Our Responsible Gaming Team
The 6baji responsible gaming team is available 24 hours a day, 7 days a week — including during Eid, Durga Puja, Pohela Boishakh, Victory Day, and all other Bangladeshi public holidays. There is never a wrong time to ask for help, and every enquiry is handled with complete confidentiality.
How to Reach Us
- Email: [email protected] — use the subject line "Responsible Gaming" to ensure your message is routed directly to the appropriate team
- Live chat: Available within your logged-in 6baji account dashboard, staffed by English-speaking agents around the clock
- Self-service tools: Deposit limits, time-outs, reality checks, and self-exclusion can all be configured directly from the Responsible Gaming section of your account settings without needing to contact us
What to Include in Your Message
To help us assist you as quickly as possible, please include the following in any responsible gaming enquiry:
- Your registered email address or username
- A brief description of the tool or action you are requesting (e.g., "I want to self-exclude for 6 months" or "Please set my daily deposit limit to ৳1,000")
- The urgency of your request — if you feel you are in immediate distress, please say so clearly and we will prioritise your case
All responsible gaming requests — including self-exclusion, deposit limit reductions, and time-out requests — are processed as a priority. We aim to action all such requests within one hour. Your safety is more important to us than your continued activity on the platform.